Grand Hotel Terminus

Hands down the worst hotel/lodging we stayed at in Bergen and we’ve stayed at 6 different lodgings spots in and around Bergen through different trips in and out of Bergen as we try to find our favorite hotel. This sure ain’t it. First and foremost, on the night, we stayed at the hotel the hotel had a big wedding going on. That’s rarely a problem for us because hotels are usually well insulated and they separate your Room from the weddings. However, in this case, the wedding was in the first floor, and our room was directly above it in the second floor. This may not have been a Problem had the rooms heater not been turned on all the way up, requiring us to open our windows. So first we had to convince the person at the front desk to help us figure out the problem with the heater (The people before us had it cranked all the way up, and we didn’t know how to Shut it down; It’s a very old system). Then we had to open our windows to cool down the room so we can sleep (It’s midnight at this point), But the wedding was still running very wild. When we checked with the lobby about the wedding and whether they could change our room, they said that the hotel is fully booked, and that other customers have dealt with it(They didn’t because they were Four other customers from three different rooms Down at the lobby, complaining about the same thing) And that the front desk person asked the wedding people to “lower the music, please” and that they didn’t. To be clear, I do not expect the wedding to lower their music On the night of their lives… It’s just not how you manage your customers. I do, however, expect the hotel to not book Rooms above and around The galley when there is a wedding happening Because no one will be happy. The Support number for the hotel was even less helpful. They’re pretty much dismissed us saying good luck booking with another hotel because it turns out they own a lot of the hotels around Bergen. I know they don’t own the beautiful Hanseatic hotel or the luxurious Opus or the super fun HI Hostel Montana… Oh, and did I mention that the hotel had some random person sleeping in the middle of the lobby which is teeny tiny (see The left-hand side of the photo), which felt very odd and unsafe, especially as there were drunk people going in and out of the wedding and passing by that seemingly homeless person sleeping in the lobby. I hope no one has to suffer with this hotel like we did. No matter how many discounts they have, It’s just not worth it. Some customers left the hotel just before midnight, but none of them were offered refunds or any sort of compensation based on conversations with three different people I met who had the same issue.

Lovely hotel in Bergen. It’s just across the street from the train station and within walking distance from the main tourist attractions, it’s also close to the bus station and to a lot of shops and restaurants. The bedroom was great, breakfast was really good and the staff was super nice. Definitely recommend.

We had a pleasant stay at Grand Terminus Hotel, the staff was friendly and helpful. Room was perfectly clean. Lots of stuff to eat for breakfast too! Also, one can get a discount at the local car park if one drives electric or hybrid. The car park is the car park of the train station nearby. Just give your license plate at the reception to get the discount.

The good: Grand hotel indeed, at least judged by it’s public spaces. Beautiful (and historic) bar. Great breakfast. Right across the street from the station if you’re arriving/leaving by train and just a short walk to the city center. Our room had french doors that opened and a terrace (see pics). The room was updated, clean and bright. The bad: Tiny room (see pics). Minuscule bathroom - you sit on the toilet with your knees under the sink (and it’s just physically not possible to stand and pee). No iron, kettle or tee/coffee. Probably would stay there again if the price were right. If not, would stay elsewhere but definitely come back to visit the bar.

Spacious rooms and some historic charm elevate this hotel's offering. Location near the train station is a blessing and a curse (can get noisy at odd hours). The breakfast buffet was well stocked and quite tasty. We did not have any wash clothes after they cleaned the room after night 1 - which was odd, given they'd supplied all fresh towels otherwise. They also have a reasonably well-supplied gym in the basement.

In the heart of Bergen, beside the train station but without any rumours. The staff are friendly and helpful. The rich breakfast buffet with good quality and fresh food…even caviar is served! I love the furniture of this historic hotel. Definitely recommend it!

To name the good things first: - Location, for guests arriving by train, as the station is just a few meters away. - Rooms are clean, the hotel as a building has character. - Breakfast is superb! What we didn't like: - as of May 27th 2024, the hotel has an active construction site with start of work at 06:45. Useless to say that the hotel does not mention that on its website! Be informed that you may expect hard noise during the day throughout the building. - We had a standard room, that has no wardrobe. All you get is an open clothes rail with hangers and a rack. - Bathroom is tiny with no space at all for your items and low overall standard. Short bathtub with shower only, water easily spills everywhere. Hair dryer works but had a molten housing. Could easily be seen by caring staff. - Welcome was friendly, but far from warm. Checkout had no words at all besides "Nothing from the mini bar, so nothing left to do". This is so low! I would NOT choose the Grand again.

Despite some hiccups my stay at the Grand Terminus was wonderful. I had originally booked a room in the Villa, a kind of boutique hotel building next door they also run, and I was really looking forward to it. Unfortunately the room I was assigned was not suitable (stairs between bedroom and entry/bathroom, felt like it had no privacy) but the woman at the front desk was super accommodating and understood my concerns. They only had one other room available in the villa that she let me look at, and it was also had some issues for me, so they put me in a junior suite in the main building instead. It was a lovely and large room facing the front. Very comfortable. There can be some noise outside at times as its location next to the train station meant lots of people coming/going, rolling luggage, etc. But overnight it is dead quiet at least. The bathroom window only having a curtain that feels vaguely transparent made me feel not as private as I'd like, but I don't think anyone from other buildings can actually see in. It just feels like they might. ||The building has an old, grand feeling with lots of great art all over. The breakfast was pretty basic but very good. The lobby restaurant/bar was also very good with an extensive whisky list.||The location is the only minor downside as you're 10-15 minutes from the historic areas, but you're right next to the train station and transport is easy if you need it. Would stay here again.